Policies

Quick Access: Shipping and Handling Returns and Exchanges Sales Tax Payment Methods Backordered Items Policies Secured Online Shopping

Shipping and Handling (Back To Top)

Shipping and Handling Charges: Shipping and handling charges are based on total price of your order. Oversized or heavy items may have an additional shipping cost. This charge may not be calculated until the order is being prepared.

We will notify you if there is an increase in the shipping charge or your order prior to billing and shipping.

Shipment By UPS: We ship via UPS Ground or US Postal Service in the continental US. Shipments to Alaska & Hawaii and International orders will have an additional shipping cost applied.

Delivery Time: Allow 4-10 business days for delivery of non-backordered items in the continental US. Allow additional time for shipments to Alaska, Hawaii and International Orders.

Consolidated Shipments: Entire orders will be shipped together if possible.

Returns and Exchanges (Back To Top)

We will accept returns in most cases. We realize that mistakes can happen. Items stocked in our warehouse may be returned within 14 days from receipt. Items not stocked in our warehouse will be able to be returned less a 25% restocking fee. Items related to electrical may not be returned. Items unopened and in the original container are eligible for return. Some items appearing in our catalog may be discontinued and would not be returnable. Please call for a return authorization number. We will not accept returns for any reason without an R.A. number. Our goal is to provide you with the right part. Let us know what we can do to help. If you are unsure about your order, please call us toll free at 1-888-284-8219.

Contact us at 1-888-284-8219 or email us at scarpenter@donwood.com for a Return Authorization Number. No return will be accepted without a Return Authorization Number. Once you have received authorization for your return, you have 14 days to return it for a refund or exchange.

Return Address:
Don Wood Polaris - 1 Townsend Place / Athens, Oh 45701 / Attn: Scott / RA#

Incorrect Item: If you received an incorrect item no extra charges will be incurred. We will replace incorrect items and pay the additional shipping charge.

Incorrect Size: No charge for exchange. We will exchange customer orders that do not fit, if the customer requests the same item in a different size. Customer pays all shipping charges.

Customer Order Error: Incorrect customer orders can be exchanged for any other item without paying the restocking charge. However, the customer will pay the additional shipping and handling charge. The replacement item must be at least 75% of the value of the original item.

Return Shipping Instructions: Return via prepaid UPS or US mail. Insure shipment for full value of purchase. Use original packaging. We are not responsible for packages lost during return shipping.

Return/Exchange Instructions: Enclose a copy of your packing list or E-mail Invoice along with detailed return/exchange instructions. Send exchanges and returns to dealership.

Sales Tax (Back To Top)

Sales tax is charged on instate orders if required by law.

Payment Methods (Back To Top)

Orders accepted via secure online order form only. Most major credit cards are accepted. Credit card purchases verified for your protection.

Backordered Items (Back To Top)

Backorders: If an item is backordered, we will notify you via e-mail. Shipments scheduled more than 30 days after the order date: We will notify you via email and give you a cancellation option. Filling backorders: Backorders will be filled before new orders when the backordered items become available.

Policies (Back To Top)

Individual product descriptions are claims of the manufacturer and/or distributor and are not guaranteed accurate. Prices subject to change without notice. Mistakenly posted prices on the website do not obligate us to those incorrect prices. We reserve the right to refuse to sell to anyone for any reason.

Secured Online Shopping (Back To Top)

We guarantee your order's privacy and security over the web, with all transactions utilizing an SSL secure server connection. Verisign, Inc., provides our Secure Server Certificate through PowerSports Network, Inc.